FREQUENTLY ASKED QUESTIONS (FAQ’S)

REGISTRATION INFORMATION

WHAT DOES THE PRICE OF THE GOOD NEWS CRUISE® INCLUDE?

Included in your cruise fare you will receive exclusive access to private Good News Cruise® events with speakers and personalities!  Activities include: 

  • 6-night/7-day Caribbean cruise aboard Royal Caribbean’s Harmony of the Seas
  • Opportunities to grow closer in your marriage and faith 
  • Engaging talks by guest speakers  
  • Interactive activities and events 
  • Exclusive cocktail parties 
  • Daily celebration of Mass, Reconciliation, prayer and reflection  
  • Live Ave Maria Radio broadcasts  
  • Early group dining with speakers  
  • And so much more!  

Also included are meals onboard the ship (specialty dining restaurants are an additional charge), and non-carbonated beverages (coffee, tea, juices, water, lemonade) and normal shipboard activities.  

Additional $237 per person for cruise line fees, taxes, and customary shipboard gratuities are not included, but must be paid with final payment.

WHAT IS THE PAYMENT SCHEDULE?

$300 per person is due at the time of registration. An additional payment of $1,200 per person is due on or before May 1, 2022. 

Final payment will be due on or before September 30, 2022.

WHAT IS THE CANCELLATION POLICY?

All payments are non-refundable.  Corporate Travel recommends purchasing travel protection to protect your investment.  

If you choose to cancel, please write to goodnewscruise@ctscentral.net or mail us at: 

Corporate Travel Service  
41780 W. 6 Mile Rd, Suite 100 
Northville, MI 48168 

HOW DO I PURCHASE TRAVEL PROTECTION?
  • The Good News Cruise® highly suggests the purchase of travel protection, to help protect travelers’ investment in the trip, and to help provide certain medical coverage while they are outside the USA.  Travelers who are citizens and residents of the U.S. are able to select a policy during the booking process.  If either of these do not apply to you, please contact a local travel protection company to purchase a policy.
  • Plans help provide coverage for unexpected circumstances and help protect your trip and your investment. Terms vary, depending on the travel protection carrier chosen, and the terms of the plan purchased. Cancel For Any Reason coverage is available for purchase (excludes residents of NY).  Plans contain time sensitive benefits, so we encourage travelers to purchase a plan at the time of initial trip deposit.
  • CFAR coverage is 75% of the nonrefundable trip cost. Trip cancellation must be 48 hours or more prior to scheduled departure. CFAR must be purchased at the time of plan purchase and within 10 days of your initial trip deposit. This benefit is not available to residents of New York State.
CAN I LINK MY CROWN AND ANCHOR SOCIETY PROGRAM NUMBER TO MY RESERVATION?

Yes! Please provide your Crown and Anchor information to our reservation team no later than the final payment deadline. We will be happy to apply this to your booking. 

ARE CHILDREN ALLOWED ON THE GOOD NEWS CRUISE®?
  • This cruise is themed toward married couples.  Due to the possible mature nature of discussions, anyone under the age of 18 will not be allowed to attend the speaking events.

  • For Good News Cruise® related events, anyone under the age of 18 will only be able to attend Sunday mass.

  • Anyone under 21 must be accompanied by an adult over 21 in the same stateroom.  The Good News Cruise® will not have activities planned specifically for children, but Royal Caribbean has many activities in their Adventure Ocean – Youth program.

  • Royal Caribbean retains the right, on rare occasions, to raise the minimum age to sail unaccompanied on any sailing when local laws require or permit such a modification. 

  • A guest’s age is established upon the first date of sailing. This age limit will be waived for children sailing with their parents or guardians in connecting staterooms; for underage married couples; and for active duty members of the United States or Canadian military. Certain other restrictions and conditions will apply; such as compliance with the alcohol policy, and proof of marriage for underage couples, or proof of active duty military status required.
ARE AIRPORT TO PIER AND PIER TO AIRPORT TRANSFERS AVAILABLE? HOW CAN I BOOK THEM?

Airport to pier transfers will be available through Royal Caribbean. More information will be provided as we get closer to departure. 

FROM WHICH TERMINAL ARE WE SAILING?

Specific terminal information for Royal Caribbean will be available prior to embarkation day.

HOW DO I PAY FOR ONBOARD PURCHASES?

All items on board ship are priced in U.S. Dollars and Royal Caribbean operates a ‘cashless’ system. Simply validate your Royal Caribbean SetSail Pass account with an acceptable credit card at the cruise check-in desk or during online check-in. Then you can sign all onboard purchases to your account. At the end of your cruise, you will receive an itemized statement and settle your account before disembarkation. 

The following credit cards are accepted on board Royal Caribbean Cruises ships: Visa, MasterCard, American Express, and Discover Cards.  

WHAT DO I NEED TO DO IF I’M TRAVELING WITH A MINOR AND I AM NOT THEIR PARENT OR LEGAL GUARDIAN?

For a minor under the age of 18 to travel out of the United States without both parents or legal guardians, a notarized affidavit from the non-traveling parent(s) or guardian(s) must be obtained and presented upon departure and return to the United States.  Please contact us at (855) 879-6932 or goodnewscruise@ctscentral.net to obtain a copy of this document.

WHAT DOCUMENTS WILL I NEED TO TRAVEL?

Everyone sailing on the Good News Cruise® will need a valid passport book (passport cards or enhanced licenses will not be accepted) expiring no less than 6 months after the return date of the cruise.  Passport information must be given to our reservation team by final payment due date.

WHAT IS THE CRUISE ITINERARY?

See our itinerary page for itinerary details!

ARE GRATUITIES INCLUDED?

Gratuities for the wait staff and stateroom stewards are not included as part of your base cruise package.  An additional $237 per person for cruise line fees, taxes and gratuities will be added to your invoice and must be paid at final payment. An 18% service fee will be added to onboard bar and spa services. 

WHAT ARE SOME OF ROYAL CARIBBEAN’S HEALTH POLICIES AND ACCESSIBILITY RECOMMENDATIONS?

If you require an accessible cabin, please contact our office at 855-879-6932 for assistance with your reservation.  Accessible cabins are subject to availability.

For additional information on accessible cruising, please visit www.royalcaribbean.com/experience/accessible-cruising

  1. Medication
    • Guests must ensure that they bring an adequate supply of any medication they require for the entire duration of the cruise. The ship’s medical centers may not have a supply of any needed medication and not all medication will be available in the ports-of-call. Guests must not pack medication in checked luggage to ensure you always have immediate access if needed.  Cruise cabin refrigerators do not necessarily keep medication at the proper temperature.  Please contact your cabin steward once you are on the ship for assistance with storage of refrigerated medication.
  2. Dialysis
    • Guests requiring continuous ambulatory peritoneal dialysis are welcome on board all Royal Caribbean vessels.  Please go to Royal Caribbean’s website www.royalcaribbean.com/experience/accessible-cruising for more information.
  3. Pregnancy
    • Royal Caribbean Cruises cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during a cruise. All guests are required to sign a health questionnaire upon check-in to ensure they are aware of our pregnancy policy. If you have already booked a cruise and do not meet this requirement, please contact our reservation team.
  4. Oxygen
    • All types of oxygen cylinders are permitted on board. Please notify us as to quantity, type, and delivery schedule. Although storage policies differ among ships in Royal Caribbean’s fleet, you will be permitted to keep some or all of your oxygen cylinders in your stateroom.
WHEN SHOULD I PLAN TO ARRIVE IN FT. LAUDERDALE AREA PRIOR TO THE CRUISE DEPARTURE?

We recommend that passengers arrive in the Ft. Lauderdale area the night prior to the cruise departure due to possible delays with flights or inclement weather that could cause you to miss the cruise. Corporate Travel will be offering a pre-night package that includes a hotel, transfer to the pier, and more. Details will be available soon!

WHEN SHOULD MY FLIGHTS DEPART FT. LAUDERDALE AFTER DISEMBARKATION?

Please plan on making flight reservations no earlier than 12 PM to ensure that you have enough time to disembark and transfer to the airport.

 

IS THERE WI-FI ONBOARD?
Royal Caribbean offers two options to stay connected while onboard.

  1. VOOM Wireless Internet Access (Wi-Fi):  All you need is a wireless device with wifi capability.
  2. Wired (iCafes) Internet stations are available onboard.

VOOM prices for internet access vary and are subject to change.

WILL I HAVE CELL PHONE SERVICE WHILE ON MY CRUISE?

Royal Caribbean works with cellular networks to provide the ability to connect your device through “cellular at sea”. These roaming rates to utilize your device are determined by your cellular provider. Prior to your sailing, it is recommended to contact your cellular provider for more information on these rates and special packages available.  

If you do not purchase an internet package, we recommend leaving your mobile device in airplane mode to prevent international roaming charges. This way you can still utilize the camera and take selfies with your favorite personalities and new–found friends onboard!

BEFORE YOU BOARD

WHAT ITEMS ARE NOT ALLOWED ON THE SHIP?
  1. The United States Transportation Security Administration recommends that you do not pack fragile or expensive items (such as jewelry) in checked luggage.

  2. Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. If these items are confiscated, they will not be returned.

  3. The following are examples of items that guests are not allowed to bring onboard and they will be confiscated upon being found:
    • Firearms & Ammunition, including realistic replicas
    • Sharp Objects, including knives and scissors*
    • Illegal Drugs & Substances
    • Aerial Drones
    • Candles & Incense
    • Coffee Makers, Clothes Irons, & Hot Plates**
    • Baseball Bats, Hockey Sticks, Cricket Bats, Bows & Arrows
    • Skateboards & Surfboards
    • Martial Arts Gear
    • Self-Defense Gear, including handcuffs, pepper spray, night sticks
    • Flammable Liquids and Explosives, including lighter fluid and fireworks
    • HAM Radios
    • Hookahs & Water Hookah Pipes
    • Electrical Extension Cords
    • Dangerous Chemicals, including bleach and paint
    • Alcoholic and Non-Alcoholic Beverages***
    • Potentially hazardous food and/or food that requires refrigeration
  4. Note:
    • *Personal grooming items such as safety razors are allowed. Scissors with blade length less than 4 inches are allowed.
    • **Items that generate heat or produce an open flame. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. NOTE: The only exception to this policy are curling irons and hair straighteners. Matches and normal lighteners are allowed onboard. However, “torch lighters” and novelty lighters that look like guns are not allowed onboard. Torch lighters emit a powerful concentrated flame and therefore are prohibited.
    • ***Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. Alcoholic beverages seized on embarkation day will not be returned.
WHAT TYPE OF CLOTHES SHOULD I PACK?
Please dress comfortably and for the weather. We recommend “Smart Casual” for the day events, and “Evening Chic” attire in the evening for dinner and events. Please remember to dress appropriately for daily Mass and prayer services.

 

  1. Smart Casual includes the following:
    • For women, a skirt, pants, or jeans with a casual top.
    • For men, shorts or jeans with a short–sleeved sport shirt.
  2. Evening Chic includes:
    • For women, a cocktail dress, or skirt, pants, or designer jeans with an elegant top.
    • For men, pants or designer jeans with a dress shirt, button-down shirt, or sweater with an optional sportcoat or blazer.
  3. During the day and in port, shorts, flip-flops, and bathing suits are permitted everywhere except the main restaurant or specialty restaurants.  You may wish to pack a sweater as air conditioning in some venues on the ship can be cool.
HOW DO I CHECK IN ONLINE?

As we approach the time of the sailing, we will be communicating this information with you via email. 

 

CRUISE LINE POLICIES

WHAT IS ROYAL CARIBBEAN CRUISES’ GUEST CONDUCT POLICY?

 

Since guests do come from different and diverse backgrounds, it is important that everyone has a common understanding of the behavioral standards in place on Royal Caribbean Cruises ships. This policy is intended to help ensure that all guests enjoy a safe and enjoyable cruise experience and sets forth standards of conduct for guests to follow throughout their vacation, including transfers to and from ships, inside terminals, while onboard, at ports-of-call, during shore excursions, and at our private destinations. This policy is not intended to be all-inclusive, and it is likely there will be conduct issues that it does not specifically address. In that event, as in all others, guests are expected to follow the direction of the ship’s Captain who will take appropriate action to ensure the safety, security, and well-being of all guests. In addition to this policy, guests are expected to comply with all applicable laws of the various countries that their cruise visits. 

WHAT IS ROYAL CARIBBEAN CRUISES’ SMOKING POLICY?

Royal Caribbean ships are non-smoking.  Recognizing that some guests smoke, Royal Caribbean has certain designated outdoor “smoking areas” on the starboard side of the ship and in parts of the Casino.   

Smoking is not permitted inside any guest stateroom; nor on any guest veranda. If a guest is in violation of this policy, a cleaning fee of $250 USD will be applied to their SetSail® account and the guest may be subject to further action pursuant to the “Consequences Section” of the Guest Conduct Policy. 

Royal Caribbean Cruises kindly asks all guests to please observe the non-smoking areas and to refrain from smoking cigarettes, pipes or cigars in any of the non-designated areas. These requests are made to provide a comfortable shipboard environment for everyone. Where permitted, cigarettes, cigars and pipe tobacco must always be properly disposed of and never thrown overboard. A guest must be at least 18 years of age to purchase, possess or use tobacco. 

WHAT IS ROYAL CARIBBEAN CRUISES’ ALCOHOL POLICY?

 

The minimum drinking age for all alcoholic beverages on Royal Caribbean Cruises ships sailing from North America is 21. Ship’s personnel may request verification of a guest’s age to verify they are of age to consume alcohol pursuant to this policy. 

Guests who choose to consume alcohol must do so responsibly. The ship’s staff may refuse to serve alcoholic beverages to any guest who does not consume alcohol responsibly, including those who have purchased an all-inclusive beverage package. Any guest that violates this alcohol policy will be considered for disciplinary action pursuant to the “Consequences Section” of this Guest Conduct Policy and may lose their privileges to use areas or facilities of the ship. 

Guests are not permitted to bring alcoholic beverages onboard; with the exception of embarkation day when guests are permitted to bring onboard with them up to 2 bottles of wine (which are subject to a corkage fee) per stateroom. Security may inspect containers (including water bottles, soda bottles, mouthwash, canteens, etc.) at any time and will dispose of alcohol concealed in such containers. Alcoholic beverages that are purchased from onboard shops or in ports of call (which must be presented to security upon re-boarding), will be secured by ship’s personnel. Alcohol secured by ship’s personnel will be returned to guests just prior to the conclusion of their cruise vacation. Guests who are under the permitted drinking age will not have alcohol returned to them. 

WHAT SECURITY MEASURES ARE IN PLACE ONBOARD?

 

Your safety and security is Royal Caribbean’s highest priority and they have processes in place to help ensure a safe and enjoyable vacation experience. The Staff Captain directly oversees the daily security operations onboard, which are run by Security Officers.   

To report a crime or other emergency situation on board, you may dial a designated emergency number from any shipboard telephone. A ship’s officer will ensure that appropriate security and medical personnel, if necessary, are immediately sent to your location to assist. 

Please feel free to approach Security Officers while onboard, or ask Guest Services Staff to notify our Security Staff if you need to speak with them. Overall, it is recommended that you exercise the same level of precaution at sea as you do in social settings on land. 

COVID-19: By booking the Good News Cruise® you agree to the safety protocols that Royal Caribbean and all official authorities require for this sailing. Royal Caribbean reserves the right to implement new health-related protocols at any time. Travel requirements imposed by Royal Caribbean may include social distancing measures, facial coverings, limited venue capacities, etc. These policies do not constitute cause for refund. Further details are outlined below in the Covid Release.

PAYMENT and CANCELLATION POLICY: All payments to the Good News Cruise® are non-refundable.  You agree that all future scheduled payments will occur automatically on the payment method of record on your account. The Good News Cruise® may adjust itineraries and schedules, change guest speakers and personalities onboard the cruise, delay departures or arrivals without any further obligation to you. We reserve the right to refuse service to any person or cancel your reservation at any time at our sole discretion. Good News Cruise® will not be responsible for any loss incurred due to a cancelled/delayed flight or other means of transportation.

 

GOOD NEWS CRUISE® TERMS OF PURCHASE

CTS TERMS AND CONDITIONS

The Good News Cruise® is produced by Corporate Travel Service (CTS). All bookings are subject to these terms and conditions and associated Liability Release.

PRICE & PAYMENT TERMS

Traveler certifies that the traveler is an authorized user of the credit card or financial institution, and will not dispute the payment with the credit card company or financial institution; so long as the payment corresponds to the terms indicated in these terms and conditions. Traveler agrees that all future scheduled payments will occur automatically on the payment method of record on traveler’s account.

Payments made by other individuals or organizations on traveler’s behalf are governed by the same terms and conditions as individual traveler payments.

Payments are non-refundable. Only if applicable, any refunds or returned payments are usually issued using the original form of payment on the account.

Prices are shown in U.S. dollars, and are based on a number of factors including current currency rates, minimum number of travelers, tour inclusions, and the date of registration. CTS reserves the right to alter prices at any time prior to final payment and without prior notice if circumstances so warrant. Any devaluation or revaluation of currencies may affect the published price.

Additional factors that could affect prices include, but are not limited to, increases in government-imposed fees and taxes (which can be adjusted even after the final payment), tariffs and fuel costs, as well as transportation or vendor-related increases due to group-imposed schedule changes or delays.

If a traveler chooses to cancel due to the increase in price, all cancellation fees will apply as outlined in the tour documents.

CTS reserves the right to cancel a traveler for non-payment. Additionally, CTS reserves the right to charge service fees for late payments, attempted payments made with insufficient funds, reinstated reservations, and late registrations. 

TRAVEL PROTECTION

CTS strongly recommends the purchase of travel protection from third party insurers to help protect the traveler’s investment in the tour, and to help provide certain medical coverage while traveling. Protection plans help provide coverage for unexpected circumstances. Terms vary, depending on the travel protection carrier chosen, and the terms of the plan purchased. Cancel For Any Reason (CFAR) coverage is available for purchase.* Certain plan benefits are available only if the plan is purchased by a certain date after booking. We strongly encourage travelers to purchase a plan at the time of the initial tour deposit for maximum coverage options.  Travel protection premiums are non-refundable 14 days after purchase. Premium will not be refunded within the 14 days if the tour has already departed or a claim is filed. 

* CFAR coverage is 75% of the non-refundable tour cost. Tour cancellation must be made 48 hours or more prior to scheduled departure. CFAR coverage must be purchased at the time of standard plan purchase and within 10 days of your initial tour deposit. This benefit is only available to US Residents, but is not available to residents of New York State. 

If travel protection is not included in the price of your package or offered as an option, information on travel protection can be obtained by contacting Travel Insured International, toll-free at 1.800.243.3174. Specifically, ask for one of their retail plans and provide the Customer Care Rep with #47907. 

Travel protection disclaimer: This document contains only highlights of the plans. The plans contain insurance benefits underwritten by United States Fire Insurance Company. The plans also contain non-insurance Travel Assistance Services that are provided by an independent organization. Coverages may vary and not all coverage is available in all jurisdictions.  Travel protection plans are only available to United States residents. 

ITINERARY

The itinerary, as presented in Corporate Travel Service (CTS) brochures, marketing materials, and/or during presentations, is tentative and represents the intended tour. Itineraries are subject to confirmations from many organizations. CTS may need to alter specified events, dates and/or venues to better fit the confirmed itinerary. CTS, at its sole discretion, reserves the right to alter or cancel the itinerary as it deems necessary or advisable, and is not responsible for reimbursement of any excursions or tours. 

Travel Documents: CTS sends final travel documents approximately 10 – 14 days prior to departure.

Partial Packages: Tour packages are offered only as described at the stated price.  It is not possible to book a portion of the tour and there is no right to a refund for any unused services. 

Gratuities: Please refer to tour offer to ascertain whether gratuities are included, and pre-departure documents for tipping guidelines by destination. 

  • International Group Tours: gratuities for the tour manager, drivers and guides are generally not included unless otherwise stated in tour inclusions. 
  • Educational Domestic Tours: gratuities to the tour manager, drivers and guides are generally included. 
  • Cruise travel: Policies for staff tips vary by cruise line. See the tour offer for specific details. 
  • Independent travel: Gratuities are generally not included.  
AIR TRAVEL & TRANSPORTATION

Group Air 

The number of connections, length of layovers, preference for particular seat assignments, and all conditions surrounding air travel cannot be guaranteed and may change before departure. Accordingly, if you require specific air travel needs and are not flexible concerning group air travel, you should consider purchasing a land only package and securing your own air arrangements. 

  • Deviations: are not allowed on group air tickets. If you want to travel on different dates, you must travel land only (see topic below) and purchase your own airfare. 
  • Seat assignments: please note that group seats are assigned “at the discretion of the airline,” Specific seat assignments cannot be guaranteed (including seating next to your travel companions.) Seat numbers will not be advised until check-in at the airport. If you require specific seats, CTS suggests you book the tour package as land only and arrange your own airfare. Note that ‘bulkhead’ and ‘exit row’ seats are assigned by the carrier at the airport. 
  • Mileage credit: it is common for carriers to give partial or no credit on group flights. Please confirm your frequent flyer number when checking in at the airport to ensure any eligible miles will be recorded. CTS will be unable to add frequent flyer numbers after tour departure. 
  • Group air not upgradable: group air is usually economy class and is not upgradable to first class, business, or economy plus. (See land only topic.) 
  • Group air may not operate: if a minimum number of passengers is not reached, CTS may drop the group flights and passengers will be refunded and instructed to purchase flights on their own. 

Domestic Air to gateway city:  Some International packages are sold with air to and from a Gateway City, such as New York.  In those instances, it is the responsibility of the traveler to purchase domestic air to the Gateway City.  Travelers will be notified of the name of the exact Gateway City about 60 days prior to departure. Please do not buy domestic flights beforehand.   

Land Only

Those electing to make their own airfare arrangements will travel “LAND ONLY.” In this case, traveler must notify CTS no less than 120 days before departure, be responsible for meeting the group at a specified location and time on the tour and agree to the Land Only Terms. Land only travelers are responsible for the arrangement and cost of transfers to and from the airports. Do not purchase independent airfare tickets until notified in writing that the minimum group size has been met and the tour will definitely operate. This will be provided no later than 60 days prior to departure. 

When group airfare is not included, airport transfers at destination are not included in the package. The traveler is responsible to arrange such a transfer to meet the rest of the group.  Transfers can be very costly, in excess of $500 USD one way for certain destinations.

Be aware that airlines do not publish airfare prices or accept reservations until 11 months prior to departure. 

Flight cancellations and delays: CTS is not be responsible for any loss incurred by travelers due to a canceled flight or other means of transportation. Please investigate purchasing a travel protection plan to potentially cover any type of loss associated with cancelled airfare or other transportation. 

Luggage & Personal Property 

Luggage is the traveler’s responsibility throughout the tour. CTS is not responsible for any of the traveler’s personal property while on the tour, whether lost, stolen, or damaged. Costs associated with retrieving and/or fixing personal items is the traveler’s responsibility.  

Checked baggage: most airlines charge one-way fees ranging from free to $75 per bag or more. Each traveler is limited to one checked bag. There can be no exceptions. For most airlines, the one checked bag is limited to 50 lbs and 62 inches (length + width + height). If these specifications are exceeded, additional charges may be collected by the airline at the airport. Please refer to the carrier for exact charges and baggage dimensions.  When traveling within Europe, it is common for the weight limit to be 20 kilograms, which is 44 US pounds.  

Carry-on baggage: a small carry-on that will fit under an airline seat and/or on the small parcel racks of the motor coach (8”x18”) is allowed. For air tours, only small amounts of liquid, gels, lotions, aerosols or similar are allowed. Powder-like substances need to be packed in containers smaller than 12oz (350ml) and may be subject to additional screening. Larger amounts of powder need to be placed in checked luggage. Refer to the carrier for exact regulations.  

Porterage: unless specified otherwise, porterage is not included in the tour package.  

Hazardous Materials 

Federal law forbids the carriage of hazardous materials aboard the motor coach, aircraft, in traveler’s luggage, or on your person. A violation can result in five years imprisonment and penalties of $250,000 USD or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials. 

ADDITIONAL KEY TERMS

Photography 

CTS may take photographs or videos of its tours and tour participants. The participant grants CTS permission to do so, and for CTS to use such for promotional or commercial use, without payment of any fees or royalties.  

Errors and Omissions 

While every effort is made to ensure the accuracy of the information in our brochures, on our reservation forms, on the CTS website or communicated by CTS personnel, errors or omissions are possible. If a mistake is made in billing, CTS reserves the right to correct the invoice and travelers will be responsible for proper payment. 

Changes

Changes in any of the terms and conditions can be made only in writing signed by an officer of Corporate Travel Service. 

Binding Arbitration 

Traveler agrees that any dispute concerning, relating or referring to this Agreement, the brochure or any other literature concerning my tour, or the tour itself, shall be resolved exclusively by binding arbitration pursuant to the Federal Arbitration Act, 9 U.S.C. §§1-16, either according to the then existing Commercial Rules of the American Arbitration Association (AAA) or pursuant to the Comprehensive Arbitration Rules & Procedures of the Judicial Arbitration and Mediation Services, Inc. (JAMS).  Such proceedings will be governed by substantive (but not procedural) Michigan law and will take place in Detroit, MI. The arbitrator and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to, any claim that all or any part of this contract is void or voidable. Traveler understands that by agreeing to these terms and conditions, traveler waives right to a trial by jury. 

COVID RELEASE
I understand that CTS is not liable for any exposure to the COVID-19 virus caused by misinformation or the health history provided by each client. I agree, on behalf of myself and any minor child/children for whom I have the capacity to contract, to the following:

  1. I understand the hazards of the novel coronavirus (“COVID-19”) and am familiar with the Centers for Disease Control and Prevention (“CDC”) symptoms and guidelines regarding COVID-19. I acknowledge and understand that the circumstances regarding COVID-19 are changing rapidly and that, accordingly, the CDC guidelines are regularly modified and updated, and I accept full responsibility for familiarizing myself with the most recent updates.
  2. Notwithstanding the risks associated with COVID-19, I willingly choose to participate on this tour.
  3. I agree to answer and fully comply with any health questionnaires as required before and during the tour.
  4. I understand that if I or any household member: (a) experience COVID-19 symptoms within 14 days of departure or while on the tour, or (b) are diagnosed with COVID-19, are knowingly exposed to someone with COVID-19, or have traveled to an area considered a “hot-spot” for COVID-19 infections within 30 days of departure, I will need to withdraw my participation on the tour, at my own expense and that there will be no refund for the tour or any unused services and that there will be no reimbursement for any additional costs that I incur to withdraw from the tour.
  5. I acknowledge and agree to fully assume the risk of illness or death related to COVID-19, any other illness, arising from my participating in the tour and hereby RELEASE, WAIVE, DISCHARGE, AND COVENANT NOT TO SUE (on behalf of myself and any minor children for whom I have the capacity contract) CTS, and tour sponsoring organizations, their owners and directors and assigns from any liability (physical or financial) related to exposure or resulting illness of COVID-19, or any illness, which might occur as a result of my participating in the tour.
  6. I recognize, acknowledge, and agree that I and/or my family members maybe subject to mandatory or recommended quarantines for a period of time; be prevented from being present at school, place of employment or from working for a period of time or be unable to return home for a period of time due to travel restrictions and I will be solely responsible for any additional costs associated therewith.
CANCELLATION TERMS

Payments are non-refundable. Check tour documents for any specific schedule or exclusions.

All cancellations are subject to cancellation fees. Once a deposit or partial/full payment has been made, cancellations will only be accepted in writing. Cancellation terms will be applied based on the date the written cancellation is received.

All non-refundable amounts are non-transferrable, and replacements cannot be made. A name change is considered a cancellation and is subject to additional fees.

If a traveler is removed from the tour by the group leader (if applicable) for any reason, all cancellation fees will apply.

State Department, CDC and Other Agencies Travel Advisories or Warnings 

From time to time the State Department of the United States, the Center for Disease Control, and other government agencies and departments issue travel advisories or warnings for one or more of the destinations that may be included on tour. We encourage you to contact these agencies directly to obtain the most current information. CTS cannot change the cancellation terms and conditions based on the issuance of any such warning or advisory or the occurrence of any act of terror, health, or other incident, in one or more of the places this tour is scheduled to visit. All cancellation fees remain in full force and effect, regardless of the issuance of any travel advisory or warning.

Notwithstanding, CTS may cancel or reschedule a tour by reason of any event or occurrence which it deems to create a concern for travel safety, or if any major component of a tour (i.e., transportation or accommodation) shall be canceled as a result of such event. These events can include, but are not limited to, war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, health and safety concerns including but not limited to a pandemic or epidemic, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions, and all similar events outside of CTS’ or the supplier(s) control. All cancellation fees remain in full force and effect, regardless of the occurrence of any of the above-referenced.

COVID-19: By booking the Good News Cruise® you agree to the safety protocols that Royal Caribbean and all official authorities require for this sailing. Royal Caribbean reserves the right to implement new health-related protocols at any time. Travel requirements imposed by Royal Caribbean may include social distancing measures, facial coverings, limited venue capacities, etc. These policies do not constitute cause for refund. Further details are outlined below in the Covid Release.

IDENTIFICATION, PASSPORTS, AND VISAS

When traveling within the United States of America: REAL ID Required

Travelers must travel with REAL ID compliant driver licenses. For a comprehensive list of all states and their compliance status, refer to the homeland security website: https://www.dhs.gov/real-id.

  • Travelers who have driver’s licenses issued by a state that is not yet compliant with REAL ID and that has not received an extension will need to show an alternative form of acceptable identification for domestic air travel. Please see TSA’s website for a list of acceptable forms of identification.
  • Travelers who have licenses issued by a state that is compliant or that has an extension to become compliant with REAL ID requirements may continue to use their licenses as usual. Non-compliant Michigan license or ID cards will only be accepted at US airports until October 1, 2020.
  • TSA does not require children under 18 to provide identification when traveling with a companion within the U.S. (however it is still preferable to have a birth certificate copy, school ID or driver’s license.) The companion will need acceptable identification.

When traveling outside of the United States of America

  • A valid U.S. passport book is required for all travelers. Passports must be valid for six months following the return date of the tour otherwise boarding or entry into the destination may be denied. Travelers should allow for sufficient processing time when applying for a passport.
  • Traveler must provide CTS with a copy of the inside page of your passport (showing your name and photo) as soon as possible.
  • Visas: are required for certain International destinations. Travelers are responsible to understand visa requirements and pay associated costs. Corporate Travel is not responsible to advise traveler on passport or Visa requirements or any consequences of not having proper identification for travel.
  • Non-U.S. passport holders are responsible to research and obtain proper passports, visas, permits and related documentation in order to travel.  CTS is not responsible for travel to obtain proper travel documentation.There are no refunds for travelers who do not have proper documentation.
  • Minors (under the age of 18) traveling with only one parent may need notarized written consent from the absent parent. Minors interested in traveling without their parents should contact the embassy to address admissibility questions. A list of embassies and entry requirements can be obtained at the Department of State website, or by calling the particular embassy by phone.
  • When crossing to Canada by land: Minors must present evidence of citizenship, such as a government-issued birth certificate, a passport book, or passport card. An enhanced driver’s license is also accepted. The child’s parent or guardian should also have proof of the child’s identity. In most cases, the same document, a birth certificate or passport, can be used to establish both citizenship and identity. Adults must have a US passport book, passport card, or Enhanced driver’s license.  Note that entry will be denied for anyone with a criminal record (including misdemeanors or alcohol-related driving offenses).
PARTICIPATION

CTS reserves the right to decline, accept, or retain any participant on any of its tours at any time before or during a tour if, in its sole discretion, it deems accepting or retaining any such participant as being detrimental to the tour. In the event any participant is removed from a tour, CTS’ only obligation is to refund that person the portion of the payment allocable to unused services. 

Health RequirementTravelers must be medically and physically fit for the tour.  Group tours often require extensive walking over long distances and uneven terrain, climbing steps over multiple levels, and long periods of standing. International tours are often not wheelchair accessible and are not suitable for motorized scooters, walkers, and canes. For domestic tours, CTS will make reasonable attempts to accommodate special needs. At the time of booking, the traveler must notify CTS in writing of any medical conditions or equipment for CTS’ evaluation of feasibility.  

Should any special assistance be required, the traveler agrees to bring a companion capable and willing to assist the traveler

Dietary Requirements: CTS cannot be responsible for accommodating any food allergies, or dietary requirements and restrictions, and is not responsible for any problems associated with the same. All such matters are the sole responsibility of the traveler and must be discussed with food and drink vendors while on tour. 

Children Under 18 Years Old: The topics presented during the Good News Cruise® are not intended for minors. While children under 18 may sail, they will not be allowed attendance to any Good News Cruise® event, with the single exception of Sunday Mass. They are welcome to enjoy any of the activities that the cruise line offers. For a minor under the age of 18 to travel out of the United States without both parents or legal guardians, a notarized affidavit from the non-travelling parent(s) or guardian(s) must be obtained and presented upon departure and return to the United States. You may request a form from our office.

ACCOMMODATIONS

CTS reserves the right to substitute a similar category hotel without prior notice.  

Rooms: tour prices are per person according to a room type:  

  • “Single” occupancy is one person in a room and a “Double” is two persons in one room. 
  • “Triple” and “Quad” occupancy are three and four persons in one room respectively. 

Room share: if a traveler elects to share a room, but a roommate cannot be arranged or a roommate cancels, the traveler agrees to pay the higher price associated with the reduced occupancy. 

Educational tour room assignments: the group leader is responsible for finalizing all rooming assignments, and the traveler agrees to pay the occupancy rate associated with such assignment. 

Cruise ship staterooms: The cabin prices advertised are “cruise only” and are based upon double occupancy, except for “singles.” Unless otherwise stated, the price does not include airfare, ground transportation, onboard purchases, purchased drinks onboard or excursions. The cost of 3rd and 4th travelers in a stateroom varies depending on cabin category. 

Swimming: Some hotels utilized on the tour may have swimming pools. Not all hotels provide a lifeguard. CTS strongly recommends there be no swimming when a lifeguard is not physically present at the pool. Any such swimming is at the sole risk of the traveler. CTS is not responsible for death or injury occasioned while someone is utilizing a hotel pool or pool facilities, whether or not a lifeguard is present.  

CTS LIABILITY RELEASE
  • Corporate Travel Service and its employees, shareholders, officers and directors, and the sponsoring Organization(s) and Group Leaders (collectively, CTS), do not own or operate any entity which  provides goods or services for your tour, including lodging facilities, transportation companies, local ground operators, including, without limitation, various entities which may utilize the CTS name, guides, sightseeing companies, entertainment, food or drink service providers, equipment suppliers. As a result, CTS is not responsible for any negligent or willful act or failure to act of such person or entity. In addition, CTS is not responsible for any negligent or willful act or failure to act of any other person or entity it does not own or control.
  • Without limitation, CTS is not liable for any financial, physical or other direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation any negligent or willful act, failure to act, breach of contract or violation of local law or regulation of any third party such as a cruise line, airline, train, hotel, bus, taxi, van, restaurant, attraction, local ground handler or guide, whether or not it uses the CTS name, financial default or insolvency of any supplier which is to, or does supply any goods or services for this tour. You agree that the stated cancellation terms will be binding upon you in the event of any of the above circumstances.
  • Similarly, CTS is not responsible for any financial, physical or other loss, injury, death or inconvenience due to delay or changes in schedule, overbooking of accommodation, default of any third party, attacks or bites by animals, insects or pests, injury or death while on activities sponsored by lodging facilities or by any third party, sickness, the lack of appropriate medical care, evacuation to same, if necessary, weather, labor activities or strikes, acts of God or government, acts of terrorism, or the threat thereof, force majeure, war, quarantine, pandemic, epidemic, or the threat thereof, criminal activity, or any other cause beyond its control. In addition, CTS is released from its own negligence for participants over 18 years old. CTS is not responsible for any loss incurred by the traveller, including without limitation lost days of the scheduled cruise/tour, due to strikes, acts of God, cancelled flights or other means and modes of transportation. You agree that the stated cancellation terms will be binding upon you in the event of any of the above circumstances.
  • Should any group leader, speaker or special guest be unable to participate as scheduled or at all, reasonable commercial efforts will be made to secure a substitute. Regardless of the participation of any group leader, speaker or special guest the tour will proceed. By signing this form, you agree the stated cancellation fees will be binding upon you regardless of whether any group leader, speaker or special guest is able to participate.